Customer Service Representative
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Job No: 24942
Division/Organization: Dolphin Swim Academy
Department: Customer Service
Job Type: Local Student Jobs
Remote Eligbility: Not Remote
Location: 1500 Landmark Dr. Cottage Grove, WI 53527 (not on bus line)
Salary/Wage Range or Lump Sum: $16.00 to $21.00
Job Categories: Athletics, Sports, and Recreation, Business Management, Finance, and Marketing, Customer Service, Department and Office Assistants, Summer Off-Campus Opportunities
Department Overview:
Dolphin Swim Academy is dedicated to providing a fun, safe, and nurturing environment that fosters each child's emotional, physical, and developmental growth through quality swim instruction.
Anticipated Hours Per Week
20
Salary/Wage Range:
Hourly $16.00 to $21.00
Number Of Positions
3
Position Summary/Job Duties:
We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for students and their families, providing assistance with inquiries, registrations, and ensuring a smooth experience throughout their time with us.
Responsibilities:
Respond promptly to inquiries via phone, email, and in-person visits
Assist customers with class registrations, scheduling, and payment processing
Address customer concerns or complaints in a professional and empathetic manner
Maintain accurate customer records and update information as needed
Promote our swim school's programs and services to prospective customers
Collaborate with instructors and other staff members to ensure a seamless experience for students
Uphold safety protocols and guidelines to ensure a safe environment for swimmers and staff
Collect feedback from customers to identify areas for improvement and enhance service quality
Qualifications:
Previous customer service experience, preferably in a similar environment
Excellent communication skills, both verbal and written
Strong organizational skills and attention to detail
Ability to remain calm and composed under pressure
Passion for swimming and/or experience in aquatics is a plus
Flexibility to work evenings and weekends as needed
Application Instructions:
Please apply on our website or send us an email with your resume and little bit about yourself.
Contact:
Org: Dolphin Swim Academy Web: https://www.dolphinswimacademy.com/ Email: employment@dolphinswimacademy.com
Advertised: September 10, 2024 05:00 AM CST Central Standard Time
Applications close: October 10, 2024 05:00 AM CST Central Standard Time
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