Shuttle Driver/ Bell Services | 3p-11p | $15-$16.50/hr +tips
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Job No: 25004
Division/Organization: The Madison Concourse Hotel and Governor's Club
Department: Front Office
Job Type: Local Student Jobs
Remote Eligbility: Not Remote
Location: 1 W Dayton St. Madison, WI 53704 (on bus line)
Salary/Wage Range or Lump Sum: $15.00 to $15.00
Job Categories: Customer Service, Hospitality
Department Overview:
Welcome to The Madison Concourse Hotel and Governor’s Club. With our location right in the heart of Madison, near State Capitol, State Street, Overture Center, lakes, University of Wisconsin campus and Monona Terrace Convention Center, it’s easy to see why we are Madison’s hotel.
Our staying power is confirmed by our long-standing dedication to being downtown Madison’s premier hotel and we are proud to be one of the nation’s most successful independent hotels. We offer our guests a special Madison experience through our distinctive customer focus and perfect location that cannot be found at a chain hotel.
Anticipated Hours Per Week
16 to 24
Schedule:
3pm-11pm Sundays and varying nights throughout the week. Saturdays on an as needed basis. The Bell Services department operates from 7am-11pm, daily.
Salary/Wage Range:
Hourly $15.00 to $15.00
Number Of Positions
2
Position Summary/Job Duties:
The Madison Concourse Hotel has an opening on our Bell Services team! As a Bell Person, you are responsible for providing the highest levels of customer service to our guests. The ideal candidate will have evening availability (3-11p) on Sundays and varying nights throughout the week; Saturdays on an as-needed basis. Wage: Base + tips, average wage $15-$19/hr., with a guarantee of $15/hr. up to $16.50/hr (with CDL).
Main Duties:
Guest Transportation : Shuttle guests to popular downtown destinations, providing recommendations and insider tips along the way.
Luggage Assistance : Assist guests with their luggage, loading and unloading, ensuring it is safely transported to their guest room. Our bell team is also responsible for properly tagging and storing guest luggage in the secure bell closet.
Warm Welcome : Maintain a presence in the lobby; greet guests with a warm and friendly demeanor, making them feel valued and appreciated from the moment they arrive.
Knowledge Sharing : Provide guests with information about hotel amenities, directions to local attractions, and recommending events to enhance their stay.
Safety First : Ensure the safety and comfort of guests during transportation and luggage handling, adhering to all safety protocols.
Other duties as assigned.
Benefits
We hire the most highly qualified people available and provide a competitive benefits package which includes:
Free employee parking
Free employee meal
Discounted hotel rooms
401-K matching retirement plan
Paid time off
$1,000 Employee Referral Bonus
Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
Pet Insurance for part time and full time employees
A vibrant and inclusive work environment that values teamwork and celebrates your contributions!
Full time positions also offer:
A comprehensive Quartz health insurance plan
Dental insurance
Vision insurance
Company-paid basic life insurance and short term disability
Flexible Spending Account (FSA)
Additional life insurance policy
Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.
Qualifications:
Behaviors
Required
Team Player : Works well as a member of a group
Enthusiastic : Shows intense and eager enjoyment and interest
Preferred
Leader : Inspires teammates to follow them
Motivations
Required
Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business
Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter : Inspired to perform without outside help
Preferred
Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
Experience
Required
Previous customer service experience
Preferred
Shuttle, valet, or similar experience
CDL
Licenses & Certifications
Required
Preferred
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; and talk or hear. Heavy lifting, pushing/pulling carts and sitting/standing for extended periods of time.
Application Instructions:
Please apply online by visiting us at www.concoursehotel.com/careers
Contact:
Org: The Madison Concourse Hotel and Governor's Club Web: www.concoursehotel.com Email: asinclair@concoursehotel.com
Advertised: September 19, 2024 05:00 AM CST Central Standard Time
Applications close: October 19, 2024 05:00 AM CST Central Standard Time
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