Student Jobs

Be part of one of the largest, fastest-growing Dunkin’ Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable Certified Shift Leader through our paid, internal training program in as little as eight weeks and start reaping the benefits of a company that wants you as a partner in its development.

We are currently hiring Shift Leaders for all FOUR of our Madison locations, as well as our other locations in Dane County.

Opportunity knocks!

This position offers a flexible schedule, however Shift Leaders are expected to be available for shifts at open (4am), close (8-9pm) and/or weekends.

Overview:
Shift Leaders play a key role in ensuring smooth operations, coaching team members, and delivering excellent guest
service. They set goals, assign tasks, and provide real-time feedback to maintain Dunkin’ brand standards.

Responsibilities Include:

• Perform all duties of a Restaurant Team Member
• Support the Restaurant Manager in achieving operational goals
• Ensure brand standards, food preparation, and service quality are met
• Communicate shift priorities, goals, and results to the team
• Create and execute shift deployment plans for efficient workflow
• Coach and provide constructive and clear feedback to team members
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Oversee franchisee safety, security, and profitability policies/processes throughout a shift
• Ensure a smooth transition by briefing the next Shift Leader
• Uphold food safety and inventory management standard
• Deliver outstanding guest service and coach team members to do the same
• Handle customer concerns, conflicts, and emergencies with professionalism
• Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Qualifications:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant, or hospitality preferred.

Key Skills & Traits

• Strong teamwork and leadership abilities
• Punctual, honest, and positive attitude
• Willingness to learn and adapt to change
• Guest-focused with excellent communication skills
• Problem-solving and motivational skills
• Ability to assist with training and development

Physical Requirements:

• Standing for extended periods
• Repetitive movements such as bending, stooping, and reaching
• Lifting objects, ice, products, boxes up to 20lbs
• Wearing a headset
• Working in a compact space

Apply by texting "TeamSpirit" to 85000 or visit our careers page and click on "join our team now."