Skip to main content Skip to navigation

The university has paused implementation of the COVID-19 vaccine mandate due to an injunction issued by a federal court. UW–Madison employees remain subject to the COVID-19 Workplace Safety Policy. Please visit covidresponse.wisc.edu for more information.

University of Wisconsin–Madison

Student Jobs

University of Wisconsin–Madison

Filter

Customer Service Representative

Apply now(opens in a new window) Job No: 28790
Division/Organization: Dolphin Swim Academy
Department: Customer Service
Job Type: Local Student Jobs
Remote Eligbility: Not Remote
Location: 1500 Landmark Dr. Cottage Grove, WI 53527 (not on bus line)
Salary/Wage Range or Lump Sum: $16.00 to $22.00
Job Categories: Athletics, Sports, and Recreation, Business Management, Finance, and Marketing, Customer Service, Department and Office Assistants, Summer Off-Campus Opportunities, Child Development and Care, Communications, Broadcasting, and Media Arts, Hospitality

Department Overview:

Dolphin Swim Academy is dedicated to providing a fun, safe, and nurturing environment that fosters each child's emotional, physical, and developmental growth through quality swim instruction.

Anticipated Hours Per Week

 20 to 30

Schedule:

Spring Hours 

Monday, Wednesday, and Thursday 3:30pm to 8:00pm. 

Sundays 1:30pm to 5:30pm. 

Summer Hours 

Monday, Tuesday, Wednesday, and Thursday mornings 9:00am to 12:30pm. 

Monday, Tuesday, Wednesday, and Thursday evenings 3:30pm to 8:00pm. 

Saturdays 8:00am to 11:30am. 

Sundays 1:30pm to 5:30pm. 

 

Salary/Wage Range:

 Hourly $16.00 to $22.00

Number Of Positions

 3

Position Summary/Job Duties:

We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for students and their families, providing assistance with inquiries, registrations, and ensuring a smooth experience throughout their time with us.

Responsibilities:

  • Respond promptly to inquiries via phone, email, and in-person visits
  • Assist customers with class registrations, scheduling, and payment processing
  • Address customer concerns or complaints in a professional and empathetic manner
  • Maintain accurate customer records and update information as needed
  • Promote our swim school's programs and services to prospective customers
  • Collaborate with instructors and other staff members to ensure a seamless experience for students
  • Uphold safety protocols and guidelines to ensure a safe environment for swimmers and staff
  • Collect feedback from customers to identify areas for improvement and enhance service quality

We offer flexible hours and snacks! In the summer we are able to offer 20 to 30 hours; during the school year we will work with you to create a schedule that fits around you!

Qualifications:
  • Previous customer service experience, preferably in a similar environment
  • Excellent communication skills, both verbal and written
  • Strong organizational skills and attention to detail
  • Ability to remain calm and composed under pressure
  • Passion for swimming and/or experience in aquatics is a plus
  • Flexibility to work evenings and weekends as needed
  • Experience working with children prefered but not required

Application Instructions:

Please apply on our website or send us an email with your resume and little bit about yourself. 

Contact:

 Org: Dolphin Swim Academy
Web: https://www.dolphinswimacademy.com/
Email: employment@dolphinswimacademy.com

Advertised: CST Central Standard Time
Applications close: CST Central Standard Time

Back to search results Apply now