Veterinary Receptionist / Client Service Representative (CSR
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Job No: 29002
Division/Organization: Four Lakes Veterinary Clinic
Job Type: Local Student Jobs
Remote Eligbility: Not Remote
Location: 4205 MONONA DR Monona, WI 53716 (on bus line)
Salary/Wage Range or Lump Sum: $18.00 to $22.00
Job Categories: Customer Service, Healthcare and Health Sciences
Department Overview:
We are a Fear-Free accredited practice dedicated to providing compassionate, low-stress care for pets and their families. Our close-knit team of 20 staff members, including 5 veterinarians, values teamwork, support, and a positive workplace culture. We love celebrating birthdays together, keeping the clinic stocked with free coffee and snacks, and helping our team care for their own pets through discounted veterinary services. We work hard, support each other, and believe veterinary medicine should be rewarding, collaborative, and fun.
Why Work With Us?
We’re a supportive, pet-focused veterinary team that values compassion, teamwork, and personal growth. If you’re looking for a meaningful role in a fast-paced environment where every day makes a difference, we’d love to hear from you!
Anticipated Hours Per Week
16
Schedule:
May - Sept, 2026: M-F 3p - 6:30p
During the school year: M-F 7:15a - 10:15a
Salary/Wage Range:
Hourly $18.00 to $22.00
Number Of Positions
1
Position Summary/Job Duties:
Do you love animals and enjoy providing excellent customer service? Join our dedicated team as a Veterinary Receptionist / Client Service Representative (CSR) and help create a welcoming, stress-free experience for pets and their people.
? Key Responsibilities:
Client Communication
Greet clients and pets warmly—by name when possible
Answer phones promptly and professionally
Schedule appointments accurately by phone, email, and our pet portal
Provide clear pre-visit instructions (e.g., medication reminders)
Redirect all medical questions to the appropriate veterinary staff
Confirm appointments the day prior
Monetary Tasks
Patient Care Support
Maintain a calm, fear-free lobby experience for pets
Record pet weights and check in patients via software
Notify team members of patient arrivals
Cleaning & Facility Care
Keep the reception area clean, odor-free, and well-organized
Assist in room cleanup between appointments if needed
Stay proactive during slower times with the clinic task list
Physical Requirements
Professional Expectations
Present yourself with empathy, professionalism, and respect
Communicate clearly and courteously with clients and coworkers
Be punctual, reliable, and a collaborative team member
✅ Ideal Candidate:
Previous customer service experience (vet clinic experience is a plus!)
Comfortable with multi-line phone systems and scheduling software
Passion for animals and helping others
Positive attitude, strong communication skills, and a team-first mindset
Qualifications:
The ideal candidate is dependable, professional, and compassionate, with strong communication and customer service skills. Veterinary clinic experience is a plus, but not required. Applicants should be comfortable using multi-line phone systems and scheduling software, enjoy working with both people and animals, and thrive in a team-oriented environment. Candidates should also be punctual, reliable, able to sit for extended periods, and capable of lifting and carrying up to 30 pounds safely.
Application Instructions:
Send your resume and a brief introduction to
brenda@fourlakesvet.com
.
Contact:
Org: Four Lakes Veterinary Clinic Contact: Brenda Rylander Web: www.fourlakesvet.com Email: brenda@fourlakesvet.com
Advertised: May 06, 2026 05:00 AM CST Central Standard Time
Applications close: June 06, 2026 05:00 AM CST Central Standard Time
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