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University of Wisconsin–Madison

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Ebling Library iSchool (MA Library & Information Studies students only) Reference Assistant

Apply now(opens in a new window) Job No: 511768
Division/Organization: School of Medicine & Public Health
Department: Health Sciences Library
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: Health Sciences Learning Center
Salary/Wage Range or Lump Sum: $16.00
Job Categories: Interpersonal Communication, Critical Thinking/Problem Solving, Digital Technology, Teamwork/Collaboration, Professionalism/Work Ethic, Libraries, Archives, and Museums

Department Overview:

 Ebling serves the students, staff, faculty, and clinicians from the UW health sciences community (Schools of Medicine and Public Health, Nursing, Pharmacy, and related programs, and UW Hospital), as well as the rest of the UW-Madison campus and Wisconsin residents.

Gain valuable knowledge of library, and health science, resources and services while helping a dynamic group of faculty, staff, and students. Receive training on:

-Indispensable general reference and public services skills
-Introductory health sciences research
-Consumer health reference
-And more, depending on interest

Applications will be accepted until 07/27/26. Questions? Email Naomi Stuesser at naomi.stuesser@wisc.edu

Anticipated Start Date:

 As soon as schedules and HR processing allows

Anticipated End Date (If Applicable):

  

Remote Work Eligibility Detail:

Not Remote

 

Anticipated Hours Per Week:

 Minimum: 8.5

Schedule:

 Monday-Friday, 8:45am-5:00pm, shifts are usually 8:45am-1pm or 12:45pm-5pm.

Reference assistants generally work 2-3 shifts per week, depending on class schedules and other employee availability.

Attending 1-2 team meetings per semester is also expected.

Salary/Wage Range/Lump Sum:

 Minimum: $16.00

Number of Positions:

 1

Qualifications:

 Applicant must be an accepted or current UW-Madison iSchool MA Library & Information Studies student. Students from other iSchool programs are not eligible.

Keen interest in reference and public services experience in a library setting.

Knowledge, Skills & Abilities:

Required:
-Curiosity and a desire to learn.
-Ability to work collaboratively, including consulting with and referring to library staff as needed.
-Excellent interpersonal and communication (written and oral) skills.
-Dependability.
-Professionalism.
-Ability to follow through when working on independent projects.

Preferred:
-Experience working at a library service desk or other customer service experience.
-Experience with UW-Madison campus libraries’ services and resources.
-Interest in health sciences.

Position Summary/Job Duties:

Reference assistants staff Ebling’s service desk and assist library staff in getting the best outcomes for patrons. This is an in-person position and training will be provided in all areas. Responsibilities and expectations:
-Representing Ebling in a welcoming, helpful, and professional manner.
-Answering general information questions and providing entry level reference in person, on the phone, over email, and via chat.
-Referring questions to appropriate Ebling staff or other campus entities.
-Handling some basic circulation duties.
-Basic technology troubleshooting and equipment assistance.
-Maintaining a working knowledge of related documentation and procedures, along with pertinent services and resources.
-Completing special projects as assigned, depending on interest and availability.

Physical Demands:

N/A

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
 
 

Advertised: Central Daylight Time
Applications close: Central Daylight Time

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